FAQs

FAQs

DO YOU HAVE A STORE LOCATION? 

• No. Ten Thirty-One is currently online only.

CAN I MAKE CHANGES TO AN ORDER?

• If you need to change or cancel your order, please contact us immediately. Orders are typically processed within 1 business. Once the order has processed we will be unable to make any changes.

WHEN WILL MY ORDER SHIP?

• Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on Sunday's or holiday.
• Please allow 1-2 days for processing & 3-5 additional business days for your order to be shipped and delivered.

I NEED TO RETURN AN ITEM. HOW LONG WILL IT TAKE?

• Once we have received your package, your store credit will be processed within 3-5 business days. 
• View Return Policy for specifics regarding returns.
• We DO NOT offer cash refunds, only exchanges or store credit for an item of equally or lesser value.

WHY WAS MY ORDER CANCELLED?

• Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. This is unlikely but possible. If an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
• If your order is flagged as fraudulent, your order will be cancelled IMMEDIATELY.